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Frequently Asked Questions

What are payment methods on www.seedie.design/ca?
E-commerce www.sedie.design, whose American store www.sedie.design/us is run and owned by company ItStyle USA LLC, applies different methods of payment: you can choose your favourite one amongst PayPal, Credit Card, Bank Transfer or Cash. Payment via PayPal is carried out via your Paypal account or debited to the bank account or credit card associated to your profile on Paypal. For payments via bank transfer, clients receive ItStyle USA LLC bank details in the order confirmation email. The order is processed once ItStyle USA LLC (now ItStyle) will be notified of the payment. 

What are delivery times?
Delivery times depend on model, finish and brand: that's why they are not written on each product page.
If your purchase is on stock, order is shipped within 48 hours after order payment. Items are shipped from Italy. Items not on stock are shipped between 3 and 6 weeks after payment's receipt; in case an item's lead time is longer, ItStyle customer service will advise you on the estimated timing. A confirmation email with shipping details is sent once your purchase leaves the warehouse.

How is my order delivered?
All items purchased onwww.sedie.design/ca are delivered through leading couriers. Delivery is meant to street level: delivery to other storeys must be requested in advance and extra quoted. Day and date of delivery are usually agreed with the courier prior phone call or text message. If customer is not reachable at the agreed time, shipped items remain in storage until further notice; after that, items are returned and storage costs are charged to the end customer.

What should I do when I receive my order?
Once the order is delivered, the customer must check either that everything is intact and well packed and that number of boxes matches what written on the delivery note. Shipping damage or mismatches must be verified, reported on the delivery note and sent to ItStyle.

What if items are damaged?
In case of minor damages, customer can accept the delivery and verify the integrity of the order once unpacked. If also items are not in perfect condition, customer is asked to send photos of damaged equipment by email and notify it within 3 days to ItStyle. E-store Sediedesign undertakes to proceed with a second shipment or with a refund once the faulty merchandise is returned. The customer agrees to return items via courier: items must be packaged carefully and possibly in the original packaging. Cost of return shall be borne by ItStyle. In case of relevant damages, customer has the right to reject the shipment, indicating on the delivery note the reason for non-collection.

Subsequently, the customer is required to send within 3 days a written notice to ItStyle USA LLC - 32 S. Osprey Avenue, Suite #203 Sarasota, FL 34236 USA or email to usa@sedie.design with reference number or invoice and damage. Sediedesign customer care will contact the customer to agree on either replacement or reimbursement. We will replace the order as soon as possible, according to stock availability: cost of return shall be borne by ItStyle

What are the guarantees on the purchase?
Purchased items are covered by all-risk insurance during the whole shipping. Items purchased on www.sedie.design/ca benefit from the standard 12-month warranty provided by producers plus a coverage up to 24 months for defects, as required by Italian Legislative Decree 206/05. Guarantees are valid only if customer presents the invoice. If the customer is not satisfied with the purchase on Sediedesign, he/she has the right to return the order and ask for full refund. To exercise the right of return it is necessary to either: write ad email to our customer service to usa@sedie.design

State in all cases order number, invoice number and all the needed information about the return to proceed with refund Client must agree with the courier the pickup of items, that must be carefully packed, in the original boxes if possible.
Return costs are charged to the customer.
Return or reimbursement is not applicable to custom or bespoke furniture items. Please read the Returns and Refunds page for full information on what is eligible for return and refund and what is not.

 Has SedieDesign a brick-and-mortar shop?
Sediedesign is an e-commerce based in Italy with a wide range of products. The American office does not have, at the moment a showroom.

 Can I cancel the order after confirmation mail?
If a customer wants to cancel an order placed on www.sedie.design/us even if the confirmation email has been received, he/she has 3-day time to proceed with the cancellation request. Request can be sent by mail to usa@sedie.design or to info@itstyle.us. If request is made later, customer will be retained 20% of the order value. 

What does icon "Shipping by SedieDesign - Italy" stand for?
You may find the icon "Shipping by SedieDesign - Italy" in the product pages of some local stores, such as the American store. This means that those items are shipped from Italy and therefore final user has to consider clearance purchases and duty fees to be paid extra once the order has been delivered.

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