Frequently Asked Questions

What are payment methods on Sedie.Design?
Sedie.Design, run and owned by company Dway Group srl, applies different methods of payment: you can choose your favourite one amongst PayPal, Credit Card, Bank Transfer or Cash. Payment via PayPal is carried out via your Paypal account or debited to the bank account or credit card associated to your profile on Paypal. For payments via bank transfer, clients receive Dway Group bank details in the order confirmation email. The order is processed once Dway Group will be notified of the payment. Payment in cash is allowed up to €299,99 and it has to be paid to the courier: such payment has a 5% surcharge and it is valid for shippings to Italy only. No checks are accepted as payment to the courier.

What are delivery times?
Delivery times depend on model, finish and brand: that's why they are not written on each product page.
If your purchase is on stock, order is shipped within 48 hours after order payment. Items not on stock are shipped between 3 and 6 weeks after payment's receipt; in case an item's lead time is longer,  SedieDesign customer service will advise you on the extimated timing. A confirmation email with shipping details is sent once your purchase leaves the warehouse.

How is my order delivered?
All items purchased on Sedie.Design are delivered through leading couriers. Delivery is meant to street level: delivery to other storeys must be requested in advance and extra quoted. Day and date of delivery are usually agreed with the courier prior phone call or text message. If customer is not reachable at the agreed time, shipped items remain in storage until further notice; after that, items are returned and storage costs are charged to the end customer.

What should I do when I receive my order?
Once the order is delivered, the customer must check either that everything is intact and well packed and that number of boxes matches what written on the delivery note. Shipping damage or mismatches must be verified, reported on the delivery note and sent to SedieDesign.

What if items are damaged?
In case of minor damages, customer can accept the delivery and verify the integrity of the order once unpacked. If also items are not in perfect condition, customer is asked to send photos of damaged equipment by email and notify it within 3 days to Sediedesign. Sediedesign undertakes to proceed with a second shipment or with a refund once the faulty merchandise is returned. The customer agrees to return items via courier: items must be packaged carefully and possibly in the original packaging. Cost of return shall be borne by Sediedesign. In case of relevant damages, customer has the right to reject the shipment, indicating on the delivery note the reason for non-collection. Subsequently, the customer is required to send within 3 days a written notice to Dway Group srl - via Feltrina Nuova 5, 31044 Montebelluna (Trevis) Italy or email to commerciale@sediedesign.it, with reference number or invoice and damage. Sediedesign will contact the customer to agree on either replacement or reimbursement. Sediedesign will replace the order as soon as possible, according to stock availability: cost of return shall be borne by Sediedesign.

What are the guarantees on the purchase?
Purchased items are covered by all-risk insurance during the whole shipping. Items purchased on Sedie.Design benefit from the standard 12-month warranty provided by producers plus a coverage up to 24 months for defects, as required by Italian Legislative Decree 206/05. Guarantees are valid only if customer presents the invoice. If the customer is not satisfied with the purchase on Sediedesign, he/she has the right to return the order and ask for full refund. To exercise the right of return it is necessary to either:
- call our customer service at + 39 0423 301930
- write ad email to our customer service to info@sediedesign.it
- send a registered letter with acknowledgement of receipt, within 10 days from the date of delivery, requesting a refund addressed to SedieDesign srl.
State in all cases order number, invoice number and all the needed information about the return to proceed with refund
Client must agree with the courier the pick up of items, that must be carefully packed, in the original boxes if possible.
Return costs are charged to the customer. In no case we accept COD.
Return or reimbursement is not applicable to custom or bespoke furniture items.

Has SedieDesign a brick-and-mortar shop?
Sediedesign is an e-commerce with a wide range of products. We do not have a store; however, we have a showroom where you can find a limited  collections of tables, chairs, stools and pieces of furniture. Showroom is available for customers to view, if available, those items which then are ordered online. For Contrat industry, Sediedesign collaborates with some local agents. If you are an architect or interior designer write to info@sediedesign.it

Can I pick up my order directly at SedieDesign headquarter?
Yes. If you prefer you can personally collect your order at our offices in Via Feltrina Nuova 5 in Montebelluna (Treviso- Italy). If you choose such pick up, we kindly ask you to write to info@sediedesign.it before completing your purchase on Sedie.Design. Local pick ups include a 3%discount on the amount.

Can I cancel the order after confirmation mail?
If a customer wants to cancel an order placed on Sediedesign even if the confirmation email has been received, he/she has 3-day time to proceed with the cancellation request. Request can be sent by mail to commerciale@sediedesign.it or via phone calling +39 0423 301930. If request is made later, customer will be retained 20% of the order value.

What does icon "Shipping by SedieDesign - Italy" stand for?
You may find the icon "Shipping by SedieDesign - Italy" in the product pages of some local stores, such as US local e-store and Canada local e-store.
This means that those items are shipped fron our Italy-based office and therefore final user has to consider clearance purchases and duty fees to be paid entra once his/her order is delivered.

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